Payment Issues

Resolve Payment and Billing Problems

If you are experiencing payment issues with PatternPilotAI, here are solutions for the most common problems.

Payment Declined

If your payment is declined during checkout or subscription renewal:

Check Your Card Details

  • Verify the card number, expiration date, and CVV are entered correctly
  • Make sure the billing address matches what your bank has on file
  • Check that the card has not expired

Ensure Sufficient Funds

  • Verify that your account has enough funds or available credit for the charge
  • Monthly plan: $9.99 plus applicable tax
  • Annual plan: $59.88 plus applicable tax

Contact Your Bank

Some banks decline online transactions or international payments by default:

  • Call your bank or use their app to check for a declined transaction notification
  • Ask them to approve the charge from Stripe
  • Some banks require you to enable international transactions or online purchases

Try a Different Payment Method

If your primary card continues to be declined:

  • Use a different credit or debit card
  • Some users have success switching from a credit card to a debit card or vice versa

Updating Your Payment Method

If you need to change the card on file for your existing subscription:

  1. Go to Settings in PatternPilotAI
  2. Click "Manage Subscription" to open the Stripe Customer Portal
  3. Click "Update payment method"
  4. Enter your new card details
  5. Save the changes

The new card will be used for all future charges.

Missing Pro Access After Payment

If you have been charged but your account still shows the free tier:

Wait a Few Minutes

Payment processing typically takes a few seconds, but occasionally it can take up to 5 minutes for the subscription status to update in our system.

Refresh the Page

After waiting, do a full page refresh:

  • Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) for a hard refresh
  • Or close and reopen your browser

Log Out and Back In

If refreshing does not work:

  1. Log out of PatternPilotAI
  2. Wait 30 seconds
  3. Log back in
  4. Check your subscription status in Settings

Check Your Email

Look for a payment confirmation email from Stripe. If you received one, the payment was successful and the issue is likely a display delay that will resolve shortly.

Unexpected Charges

If you see a charge you do not recognize:

Check Your Billing History

  1. Go to Settings > Manage Subscription
  2. Open the Stripe Customer Portal
  3. Review your billing history for the date and amount of the charge

Common Explanations

  • Renewal charge: Your subscription renewed automatically on your billing date
  • Plan switch proration: If you recently switched from monthly to annual (or vice versa), a prorated charge may appear
  • Tax added: Charges may include sales tax or VAT based on your location

Dispute a Charge

If you believe a charge is genuinely unauthorized or incorrect:

  1. Contact our support team first at /contact with the charge date and amount
  2. We can investigate and issue a refund if appropriate
  3. Avoid filing a bank chargeback before contacting us, as this can complicate the resolution process

Subscription Not Canceling

If you are trying to cancel but the option is not available:

  • Make sure you are in the Stripe Customer Portal (accessed from Settings > Manage Subscription)
  • The cancel option may be labeled "Cancel Subscription," "Cancel Plan," or similar
  • If you cannot find it, contact our support team and we will cancel on your behalf

Still Having Issues?

If none of these steps resolve your payment problem, contact our support team with:

  • A description of the issue
  • The email address associated with your account
  • The last 4 digits of the payment card used
  • Any error messages you saw during checkout
  • The date and approximate amount of any disputed charges

We will investigate and resolve the issue as quickly as possible.

Still need help? Contact us